Delivery Area and Charges

Please be aware before you start shopping that we only deliver in and around Derby! (See our map on the home page or email us if you are unsure). Details of delivery charges can be found on the home page. As well as delivery to your door, we also now set up collection HUBS to 3 or more customers to collect from the same venue, with HALF PRICE delivery charge. See Conditions for more info.

Delivery Time

We deliver on Thursdays, from early morning to mid afternoon. We cannot give an exact time of day for delivery, but can give a rough estimate if you ask for one.

If you are out when we deliver

Please arrange a place to leave your box, either with a neighbour or somewhere on your property, but be aware we cannot accept responsibility for the goods once we have left them, so please ensure it is a safe place.

Returns and Cancellations

We reserve the right to cancel an order if the delivery address is outside our stated delivery area, or if there is another problem.

If you wish to cancel before we have despatched the goods then please call us on 01332 291369 and leave a message, preferably by Monday midday on the week of delivery.

If when you receive your goods you find any defective items, please call or email us as soon as possible to arrange for return. We will endeavour to replace, or refund you for the cost of, any defective goods, on the day they are returned, which will normally be the following Thursday if we collect them on our next round. Fresh fruit and vegetables may vary in ripeness and may have blemishes which are not considered defects, but we may make a refund or replacement at our discretion, depending on the complaint.


 
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