Conditions of Use

Shopping Tips

Categories should be reasonably helpful for browsing items, or the search bar on the right can be used.

Multiples of an item can be added by editing the number before 'adding to basket'.

If you wish to remove any items from your basket, click on 'Shopping Basket' on the right (which will appear as soon as you have selected an item) and click on the bin icon to remove items.


Order Deadline

Please try to place your orders by Monday midnight for the Thursday delivery. This is so we can add to our orders from suppliers as necessary, and especially applies to larger quantities, chilled items, fresh bread and veg boxes. We will make a final check on Wednesday at 9am and try tofulfilany late orders.

Payment

We accept most debit and credit cards for payment online. Netbanx is a secure online payment system. We regret we can no longer accept cheques or cash on delivery for online orders. If you want to set up a standing order for the same box each week/fortnight or month, please contact us. Extra items can be added via the online shop when you wish.

Product Information / Allergies

Product information, photographs, and pack sizes are all for general advice. Though we have made an effort to display correct details they cannot be guaranteed. From time to time packaging and ingredients change and we may not always be as up to date as we would like to be, so please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

All our produce is free of animal ingredients and is therefore suitable for a vegan or lactose free diet. Please note that we store and pack nuts and products containing gluten on our premises along with all other products and therefore have not marked our own packed produce as gluten free (such as rice flakes which are naturally gluten free). We only mark as gluten free in the online shop if the manufacturer has stated this on the packaging. If you have other allergies or dietary needs please speak to us and we will do our best to make suggestions. If you notice an error on the online shop, we would be grateful if you would let us know.

Chilled and frozen products

We can deliver chilled or frozen products, transporting them in a cool-box, but please be aware that if you are out when we deliver the items will be left at your risk. Otherwise these can be bought in our shop.

Bulk Discount and Specials

If you order 12 or more of any product at one time you will benefit from a discount of 10% on that product. Specials are available while stocks last.

Out of Stocks

If any items are not available, we will refund the cost of those items to your card and email you with the details, or send a cash refund with your shopping if it is a small amount. If you want us to hold your order until specific items become available please tell us when you place the order. If you would like us to substitute items which are out of stock with the nearest alternative size or product, please tell us. You can make comments in Step 1-3 of the Checkout phase, in the box at the bottom of the page.

VAT

All prices shown are inclusive of VAT where applicable. If you need a VAT receipt, please tell us when you place the order.

Hubs

We want to cooperate with any customers who want to set up collection hubs, where we can deliver to 3or more people in the one place, to save fuel and time. The good news for you is, if you collect from a hub the delivery charge will be HALF price! We are also able to offer a smaller veg or fruit bag for hub customers, at just 5.50. Half price delivery is included in veg bags and boxes (except Mediterranean or extra veg). Delivery without a veg bag/box is just 1.75 for hub customers. Please get in touch using the Contact Us page on the left if you know of a suitable venue or group of people. Thank you!




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